Privacy Policy
This policy explains what personal information Jawaher collects, how we use it, and the choices you have.
Information we collect
- Account details - your name, email address, phone number and password.
- Order details - delivery addresses, items ordered and payment status. Card details are handled by our payment providers and are not stored by Jawaher.
- Device and usage data - app and browser information, and how you use Jawaher, to keep the service secure and improve it.
How we use it
- To create your account, process and deliver your orders, and send order updates.
- To verify your identity, for example with one-time codes sent to your email or phone.
- To provide customer support and resolve disputes.
- To send offers, only if you agree to receive them. You can opt out at any time.
Sharing your information
We share only what is needed to complete your order: with the seller you buy from, delivery partners and payment providers. We do not sell your personal information.
Keeping it safe
We use encryption and access controls to protect your data, and keep it only as long as needed for the purposes above or as required by law.
Your choices
You can view and update your details from your account, and you can delete your account at any time from your profile settings or by contacting us.
