Return Policy
You can return most items within 7 days of delivery.
Conditions
- The item is unused and in its original condition and packaging, with all accessories and tags.
- You have the order number or invoice.
Items that cannot be returned
- Perfumes, cosmetics and personal care items once opened, for hygiene reasons.
- Food and grocery items, unless damaged or expired on arrival.
- Items made or customised to your order.
- Digital products once downloaded.
Damaged, faulty or wrong items
Report these within 3 days of delivery with photos, from your order details. We will arrange a replacement or a full refund.
How to return
- Open the order in your account and choose Refund request for the item.
- Select a reason and add photos if needed.
- Once approved, follow the collection or drop-off instructions.
Refunds are made as described in our Refund Policy.
