Refund Policy
If your return is approved, or an order is cancelled before it ships, we refund you as follows.
When you are refunded
- Cancelled before dispatch: refunded in full.
- Returned item: refunded after the seller receives and inspects the item, normally within 3 working days of receipt.
- Damaged, faulty or wrong item: refunded in full, including the original delivery charge.
How you are refunded
- Card or online payment - back to the original payment method. Your bank may take 5 to 14 working days to show it.
- Cash on delivery - to your Jawaher wallet, or by bank transfer on request.
- Wallet payments - back to your Jawaher wallet.
Delivery charges
The original delivery charge is refunded when the item was damaged, faulty or not what you ordered. For other returns it is not refunded.
You can follow the status of any refund from your order details in your account.
